Refund & Return Policy
You have 30 days from delivery to request a return or refund.
Eligibility
- Items must be unused, in original condition and packaging, with proof of purchase.
- For hygiene reasons, water filters that have been used with water can only be returned if they are defective.
- Gift cards and items marked final sale are not returnable.
How to start a return
Email support@ozsupply.co with your order number and reason. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.
Damaged, defective or wrong items
Contact us within 30 days of delivery with a photo of the item and packaging. We will send a replacement or a full refund at no cost to you, including shipping.
Return shipping
For change-of-mind returns, the customer pays return shipping. Original shipping charges are non-refundable. We recommend a trackable shipping service.
Refunds
Once your return is received and inspected, we will email you. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.
Exchanges
To exchange an item, return it for a refund and place a new order.
Questions: support@ozsupply.co